How To Return

Returns Policy

At SHB Depot, we strive to provide the best quality products and customer service. However, please be aware of our returns and faulty goods policies outlined below:

Returns Policy

1. Incorrect Product Choice:

  • We do not offer returns for products chosen incorrectly by the customer. Please ensure you select the correct item before making your purchase.
2. Responsibility for Returned Goods:
  • SHB Depot does not accept responsibility for any returned goods that are lost in transit. It is the customer’s responsibility to ensure that the goods are properly packaged and sent using a reliable shipping method with tracking and insurance if necessary.


Faulty Goods Policy

 1. Credit Note Issuance:

  • If you receive a faulty item, please contact our customer service team immediately to arrange for the return of the item. Once the faulty item or items are received back at our head office, a credit note will be issued.
  • Please note, we do not provide refunds for faulty items; only credit notes will be issued.

How to Return an Item

1. Contact Customer Service:

  • Reach out to our customer service team to initiate the return process. Provide your order number, details of the faulty product, and a description of the issue.

2. Shipping Your Return:

  • Securely package the item and include a copy of the original invoice.
  • Use a shipping method that provides tracking and insurance, as SHB Depot is not responsible for items lost in transit.

3. Return Address: 

  • Send the returned items to our head office at the following address: PO BOX 17 St Clair NSW 2759

SHB Depot
Returns Department
PO Box 17 St Clair NSW 2759

Additional Information

  • All returns must be initiated within 30 days of the original purchase date.
  • Items must be returned in their original packaging, along with any accessories, manuals, and documentation.
  • SHB Depot reserves the right to reject any returns that do not comply with our returns policy.


By making a purchase from SHB Depot, you agree to the terms and conditions of this returns and faulty goods policy.

For any questions or further assistance, please contact our customer service team at skinhairandbeauty@gmail.com.